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Store Policy
Customer Care
MALASA has taken the upmost importance towards our customers and the care of our customers. If there are any questions or confusion in how you could place an order or for wholesale enquiries you may contact us at the number found on the website as well as contact us through our email.
If there are enquires regarding the transaction or the product details shown on our website, you may submit an email and we will get back to you in due time.
Privacy & Safety
Malasa Gula Melaka ( "MALASA", "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Malasa Gula Melaka.
This Privacy Policy applies to our website, Malasa Gula Melaka, and its associated subdomains (collectively, our "Service") alongside our application, Malasa Gula Melaka. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
HOW DO WE USE THE INFORMATION WE COLLECT?
Any of the information we collect from you may be used in one of the following ways:
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To personalize your experience (your information helps us to better respond to your individual needs)
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To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
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To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
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To process transactions
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To administer a contest, promotion, survey or other site feature
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To send periodic emails
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
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Email address
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Name / username
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Physical address
HOW DO WE USE YOUR EMAIL ADDRESS?
By submitting your email address on this website, you agree to receive emails from us. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information only so long as we need it to provide Malasa Gula Melaka to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.
YOUR CONSENT
By using our site, registering an account, or making a purchase, you consent to this Privacy Policy.
Wholesale Inquiries
Regarding wholesale enquiries please contact MALASA by email or by Whatsapp on the number listed on the website.
Payment Methods
Currently, MALASA does not receive any other type of payment method. We will contact you via email on how you can process the payment.
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Offline Payments